This month, for a number of customers, the monthly direct debit amount was not debited from their account. This was due to a technical malfunction.
Customers do not have to transfer the amount themselves
They will receive a letter about this next month. We will divide this monthly amount over the remaining months. As a result, these monthly amounts will increase.
Call us if you are unable to pay the higher monthly amount
We are sorry that we could not debit the amount and that the remaining monthly amounts are increasing as a result. Are you unable to pay the higher monthly amount? Call our Customer Contact team on 088 291 10 00. Our staff will work with you to see what’s possible, at no extra cost.